Privacy Policy

Privacy Policy

1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you make a purchase or attempt to make a purchase through our store, we collect certain information from you to fulfill the order. This includes:

  • Identity Data: Name, business name (if applicable), and title.

  • Contact Data: Billing address, shipping address, email address, and phone number.

  • Financial Data: Payment information (credit card numbers or payment confirmation details).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

We also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

3. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order or delivery status.

  • Screen our orders for potential risk or fraud.

  • Improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site).

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We use third-party payment processors to handle financial transactions securely.

  • We share delivery details with our local drivers or logistics partners to ensure your products arrive at your facility.

  • We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your hard drive or in your device memory that help us improve our services and your experience, see which areas and features of our services are popular, and count visits. You can choose to set your browser to remove or reject browser cookies, but this may affect the availability and functionality of our services.

7. Your Rights

Depending on where you reside, you may have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided on our website.

 

8. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the "Contact Us" page on our website.

Why Shop With Us

Bulk Buy Savings

Save more when you buy in bulk. Great prices for care homes, schools, and businesses.

Free Delivery Over £50

Fast, reliable delivery across the UK. Free on all orders over £50.

Trade Accounts

Open a trade account for exclusive pricing, credit terms, and easy reordering.