Shipping and Delivery Policy

Shipping and Delivery Policy

1. General Shipping Information

We are dedicated to delivering your supplies efficiently and safely. Subject to stock availability, we aim to dispatch all orders within a reasonable timeframe. If an item is out of stock, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Local Delivery and Shipping Areas

We specialize in local delivery to businesses and educational centers. Delivery eligibility is determined by your shipping address at checkout. If we are unable to deliver to your specific location, you will be notified during the checkout process or shortly after placing your order.

3. Processing Time

Orders are processed during standard business hours, Monday through Friday. We do not ship on weekends or public holidays. Please allow time for order processing in addition to the transit time. High-volume periods (such as back-to-school seasons) may result in slight delays.

4. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the weight of the order, the volume of goods (e.g., bulk paper towels or detergent drums), and the distance to the delivery address.

5. Delivery Estimates

Delivery times quoted are estimates only and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. We are not responsible for any delays caused by destination clearance processes or unforeseen carrier delays.

6. Delivery Instructions

If you are ordering for a nursing home, nursery, or school, please provide specific delivery instructions (e.g., "Deliver to Reception" or "Use Side Entrance") at checkout to ensure a smooth handover of goods.

7. Damaged or Lost Items

If there is any damage to the packaging on delivery, contact us immediately. If your order is lost in transit, please reach out to our support team so we can investigate with the delivery provider.