Terms & Conditions
Website Terms and Conditions
1. Introduction
Welcome to our website. By accessing, browsing, or purchasing from this site, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers of our ecommerce platform. If you do not agree with any part of these terms, please discontinue use of the website immediately.
2. General Use
This website is intended for use by commercial entities (such as nursing homes, nurseries, and education centers) as well as general consumers where applicable. By placing an order, you confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement.
You agree to use this site only for lawful purposes. You must not use our website to transmit any malicious code, viruses, or harmful data, or to engage in any activity that disrupts the performance of the site.
3. Products and Availability
We make every effort to display our products—including detergents, paper goods, educational supplies, and stationery—as accurately as possible. However, we cannot guarantee that your monitor's display of any color or texture will be accurate.
All products are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may discontinue any product at any time. In the event an item is out of stock after you have placed an order, we will notify you to arrange a refund or a suitable substitute.
4. Pricing and Payment
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content thereof) without notice at any time.
Payment is required at the time of purchase unless credit terms have been explicitly agreed upon in writing by us. We accept standard payment methods as indicated during the checkout process. We are not responsible for any fees or charges imposed by your bank or credit card issuer.
5. Orders and Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
6. Delivery and Shipping
We will make reasonable efforts to deliver items within the estimated timeframes provided at checkout. However, delivery times are estimates only and are not guaranteed. We are not liable for any delays in shipments.
Risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for providing a safe and accurate shipping address.
7. Returns and Refunds
If you receive a damaged or incorrect item, please notify us immediately. Products may generally be returned within a reasonable period if they are in their original, unopened condition.
Refunds will be processed to the original method of payment. Shipping costs are generally non-refundable unless the return is due to our error (such as shipping the wrong item).
8. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is the property of the Company or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without express written permission.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of the use of or inability to use the site or the products purchased, even if we have been advised of the possibility of such damages. Our total liability to you for any damages shall not exceed the amount of money you paid to us for the specific product giving rise to the claim.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is established, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
12. Contact Information
For any questions regarding these Terms and Conditions, or to inquire about an order, please contact us using the contact details or support form provided on our "Contact Us" page.
Why Shop With Us
Bulk Buy Savings
Save more when you buy in bulk. Great prices for care homes, schools, and businesses.
Free Delivery Over £50
Fast, reliable delivery across the UK. Free on all orders over £50.
Trade Accounts
Open a trade account for exclusive pricing, credit terms, and easy reordering.